Directory of Helping Services | Managing a Caregiver

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How do I check in on a caregiver?

  • Schedule regular chats or meetings to see how things are going, and discuss problems or changes.
    • As care needs change, work with the caregiver to update the care agreement with the new responsibilities of the caregiver.
  • Drop by unannounced for quick visits, so you can see how the day to day care is carried out
  • Ask the caregiver to write a daily log that briefly explains what they did and how they spent the day. They can also make notes of any problems, concerns, or questions they have for you.
  • Keep cash, bank cards, important documents and valuables locked away. If some cash is needed keep only a small amount on hand, and require the caregiver to keep a log of all expenses and provide itemized receipts.
  • Show gratitude for their involvement in caring for your loved one, to let them know that their hard work is appreciated
  • Bring up concerns with the caregiver in a calm, non-confrontational discussion. Explain your perspective and allow them to do the same.
  • Seek guidance from health or social care professionals, Ageing and Disability services if not sure how to proceed.

How do I manage paying a caregiver?

It is important to review the billing of the care services provided for your loved one. Make sure you are provided with the following documents:

  • Caregiver submits a bill that includes the total cost of services for that time period
  • Any reimbursement forms from insurance or social benefits
  • The remaining co-pay balance that you must pay

What are some warning signs of abuse?

Those needing home care tend to be some of the most vulnerable members of our population, and unfortunately this makes them at risk for exploitation and abuse. For this reason, it is important to regularly check up on your loved one, and to watch out for warning signs of physical or mental abuse, and financial exploitation.

Some potential red flags include:

  • The caregiver isolating your loved one from family and friends
  • The caregiver does all the talking when you ask your loved one about how their day or the care process is going
  • The caregiver is making decisions for your loved one that they are capable of doing themselves
  • Your loved one’s personality has changed since the caregiver was hired, or they appear to be afraid
  • Your loved one has unexplained or a suspicious amount of bruises, weight loss or other injuries
  • Cheques or money are missing from your loved one’s belongings
  • The caregiver has asked for advanced payments or a blank check

If you suspect your loved one might be the victim of neglect or abuse, please contact  Aging and Disability Services for assistance.